Privacy Policy mcuci2

Information We Collect

During the registration process, platform use and financial transactions, mcuci2 collects various categories of personal information to ensure that safe and responsible services can be provided to users.

The categories of information collected include:

• Identity Information: Full name, identity card number (MyKad), date of birth and related identity verification information required under international compliance requirements.
• Contact Information: Email address, mobile phone number and mailing address that you provide during registration or account updates.
• Financial Information: Details relating to the payment methods used such as Touch 'n Go eWallet, DuitNow, FPX Online Banking and cryptocurrency wallet information for USDT, BTC and ETH. We do not store credit or debit card information directly.
• Platform Activity Data: Game records, betting history, deposit and withdrawal transactions, and login activity including IP address and device information.
• User Preferences: Language settings, game preferences, communication history with the customer support team and feedback you provide to us.

Purpose of Information Use

mcuci2 uses the personal information collected only for legitimate purposes related to the provision of our platform services. Your information is not used for any other purpose without your consent.

• Identity and Account Verification: Ensuring every user meets the minimum age requirement (21 years and above) and verifying identity to prevent fraud and money laundering.
• Financial Transaction Processing: Facilitating deposit and withdrawal processes with processing times between 5 and 30 minutes, including verification of cryptocurrency transactions.
• Customer Service Provision: Enabling our 24/7 support team to handle user enquiries and complaints promptly and accurately in Malay and English.
• Platform Improvement: Analysing usage patterns in aggregate and anonymised form to improve the performance, security and overall experience of the mcuci2 platform.
• Legal Compliance: Meeting international licensing compliance obligations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Service-Related Communications: Sending information related to your account, bonuses and platform promotions you are eligible for, as well as important security notifications.

Information Sharing and Disclosure

mcuci2 does not disclose users' personal information to third parties except in the following circumstances that have been agreed to or are required by law:

• Payment Service Providers: Transaction information is shared with approved payment processors solely to facilitate financial transactions. All such providers are bound by strict confidentiality agreements.
• Licensed Game Providers: Certain game session details need to be shared with licensed game platform providers for technical and compliance purposes.
• Enforcement Authorities: mcuci2 will disclose required information to competent authorities when mandated by a court order or applicable legislation.
• Auditors and Professional Consultants: Legal advisors, accountants and independent auditors involved in our business operations are subject to professional confidentiality obligations.

Data Security and Storage

mcuci2 implements comprehensive technical and organisational security measures to protect users' personal information from unauthorised access, loss, destruction or unlawful disclosure.

The protective measures we use include data encryption during transmission using the latest TLS protocols, data encryption during storage in databases, layered access control systems based on staff roles, continuous system security monitoring at all times, and periodic security audits by qualified independent parties.

Your personal information will be stored for the period necessary to fulfil the purposes stated in this policy, or for as long as required by applicable laws and regulations. Once that period ends, data will be disposed of in a secure and unrecoverable manner.

Cookies and Tracking Technologies

The mcuci2 platform uses cookies and similar tracking technologies to improve user experience, ensure platform functions operate correctly, and analyse usage patterns in aggregate.

• Essential Cookies: Required for basic platform functions such as login session verification and security preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymous information about how users interact with the platform to allow us to identify and resolve technical issues.
• Preference Cookies: Store user choices such as language settings and display configuration to ensure a more comfortable experience on subsequent visits.

You can manage cookie use through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the mcuci2 platform.

Cross-Border Data Transfers

As mcuci2 operates under international licensing, users' personal information may be processed and stored on servers located outside Malaysia. In all cases, we ensure that protection equivalent to international standards is fully observed.

Any cross-border data transfer is carried out with appropriate safeguards, including data processing agreements that comply with international standards, and we ensure that receiving parties have data protection responsibilities equivalent to those of mcuci2.

Children's Privacy and Age Limit

The mcuci2 platform is restricted to users aged 21 and above. We do not intentionally collect or process personal information of individuals below the set age limit.

All users are required to verify their age during the registration process. If we find that information belonging to an underage user has been collected, the account in question will be terminated immediately and all related information will be deleted in accordance with established security procedures.

Changes to the Privacy Policy

mcuci2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in service practices, legal requirements or industry standards. All changes will be posted on this page with a clear effective date.

For changes that are material and directly affect user rights, mcuci2 will send a notification via registered email or via in-platform notification at least 14 days before those changes take effect. Continued use of the platform after the effective date of the changes indicates your agreement to the updated terms.